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Policy

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Our size chart helps you pick the perfect size for your ZEEs. If you happen to receive your ZEEs and you find that they do not fit you the way you wish, you can exchange your size with EGP 20 fee.

Shipping fees are 60 EGP for most areas in Cairo/Alexandria. Shipping costs vary for areas outside of Cairo/Alexandria zones. In the case of product return, the buyer is required to only pay for the delivery fees of the return process.
Pargo Click & Collect:
Select from over 200 Pargo pickup points and collect your order at your convenience. Collect your order within 7 days starting from Pargo pickup point delivery date. If your order is not collected within 7 days, it will be returned.

We choose the product quality to meet ZEE standards and objective to provide premium products. We offer 2 years warranty.

Please contact HELP@zee-official.com for complaints

Customer Service: 01006967770 / 0100 4428214 

There are two payment methods we provide; Cash on delivery & Credit/debit card payment. We do not save or collect any data as the payment is done through the Bank's payment gateaway using OTP. When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to our collection and use of your information for this purpose only. To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, modified, or improperly destroyed. If you provide us with your credit card information, it will be encrypted using SSL security protocol and stored with encryption.

Our size chart helps you pick the perfect size for your ZEEs. If you happen to receive your ZEEs and you find that they do not fit you the way you wish, you can exchange your size with EGP 10 fee.

Refunds: refunds are available on our website by filling out the form on the Return & Exchange page. Return policy refund is available within 14 days from purchase. Exchange fees are 30 EGP. No return on sale items, just exchange.

Please contact HELP@zee-official.com for complaints

Customer Service: 01006967770 / 0100 4428214 

 

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